If parents/caregivers have a general concern about the school, a school activity or its programmes, the first step is to discuss the problem with the staff member concerned at an appropriate time e.g. after school.
It is recommended, if required, that regular contact meetings be held following a concern being raised to monitor progress and decide whether a different solution should be tried e.g. weekly meetings for a mutually agreed length of time.
Click on the documents below to download the Concerns Document and Complaints procedure document which outlines the procedures to be followed.
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